IT Service Management | Africa - Middle East
Key Findings
Technologies to improve business efficiency #
58% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.
Preferred platform for IT management tools #
46% of respondents prefer IT management tools implemented using a SaaS model.
Average number of IT tools used? #
43% of respondents use more than 10 IT-related tools in their team or organization.
Software license management #
39% of respondents use third-party tools for software license management.
