IT Service Management | LATAM
Key Findings
Technologies to improve business efficiency #
61% of respondents are betting on robotic process automation (RPA) to improve business efficiency.
Preferred platform for IT management tools #
51% of respondents prefer IT management tools implemented using a SaaS model.
Average number of IT tools used? #
54% of respondents use more than 10 IT-related tools in their team or organization.
Software license management #
41% of respondents use spreadsheets to maintain the organization's various software licenses.
