IT Service Management | Asia-Pacific
Key Findings
Technologies to improve business efficiency #
82% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.
Preferred platform for IT management tools #
49% of respondents prefer IT management tools implemented using a SaaS model.
Average number of IT tools used? #
53% of respondents use more than 10 IT-related tools in their team or organization.
Software license management #
36% of respondents said their finance team handles software license management.
