Incident Management | North America
Key Findings
Mean time to resolve (MTTR) an incident #
47% of all respondents said it takes somewhere between 1 to 8 hours to resolve incidents.
Benefits of IT orchestration for customer support #
78% of respondents believe IT orchestration can lead to an increase in efficiency and productivity.
Reduce supports calls during an incident #
69.42% of respondents announce an incident when it happens.
Approaches for better incident management #
75% of respondents say that incidents are routed to on-call engineers using an incident management tool.
