What is a status page? Why do you need it?

A status page is a communication tool that gives transparent updates to users about incidents and any upcoming maintenance.

Status pages can be either private or public. A private status page shares incident information with your internal teams, whereas a public status page displays the historical uptime and performance of your sites and services to your users.

Create your free status page

Why should companies use a status page?

The purpose of having a status page is to know if the provided services are operational. During outages, you can view the updates on a single page without contacting support. IT engineers can focus on other challenging tasks by providing users with real-time updates, which increases operational effectiveness and lowers support costs.

Additionally, a well-maintained status page aids organizations and businesses in enhancing the customer experience, maintaining a competitive edge, differentiating a website from competitors, and attracting new visitors.

What are the benefits of having a status page?

Whether you are a startup or an enterprise, a status page is an essential tool to keep your customers in the loop whenever an outage strikes.

Improves customer experience

By providing real-time updates, status pages help organizations perform effective incident management through informing customers about incidents.

Reduces calls to your Helpdesk

Every incident can result in a flood of emails and phone calls. The presence of a status page makes it easier for users to obtain information themselves, thereby reducing the support team's volume of work.

Showcases reliability

Being transparent about downtimes and displaying historical uptime data results in increased trust in customers.

Automates incident communication

Status pages automate the incident communication process by eliminating manual tasks such as writing incident emails and providing status updates.

Key features of status pages by StatusIQ

With a feature-rich interface that is easy to use, StatusIQ offers reliable status pages that can be customized to meet your needs.

Customized status pages

Use your own logo, favicon, and domains to personalize the look and feel of your status page.

Widgets

Add your status page as a widget to your site's header or footer, or select a floating widget that remains on the page as users scroll.

Automatic updates

Notify users automatically via email, SMS, and RSS feed.

Incident templates

Leverage predefined templates to create incidents, update the progress of incidents, and schedule maintenance.

An efficient status page is the first step towards better incident management.